Shipping policy

Everything we sell is frozen and is packed to stay frozen in transit. Orders are shipped from Parramatta, New South Wales.

Processing time

Orders are processed and packed within 1 to 3 business days. Orders placed after 12pm on Friday, or on a public holiday, begin processing on the next business day. If an item is temporarily unavailable we will contact you before dispatching the rest of the order.

Delivery time

Estimated delivery is 7 to 14 business days after dispatch, depending on your location within Australia. Remote and regional addresses can take longer than the estimate, and we will always tell you if we know a parcel is delayed.

Packing

Seafood is packed in insulated liners with gel ice, sized to the order so that product stays frozen for the journey. Please move the contents to a freezer as soon as the parcel arrives.

Tracking

Every order is sent with tracking, and the tracking link is emailed when the parcel leaves us. If tracking has not moved for more than three business days, contact us and we will chase the carrier for you.

Delivery address

Please check your address and phone number at checkout. We cannot redirect a parcel once it is with the carrier. If a parcel is returned to us because the address was incomplete or nobody could receive it, we will contact you to arrange redelivery at the cost of the second shipment.